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Answers to my customers most common questions
Q: Certain products offer discounted pricing for LE & Military? A: Yes, I do offer discounted pricing on certain products. These discounts are available to full time law enforcement officers, all members of the US military . You MUST then also enter either your department name for LE, branch of military service for military members.
Customers which have selected the discounted pricing but have not provided the required information or in cases when the information provided is not verifiable by Kentuckiana Firearms Training, will be notified that their order cannot be processed as placed. Please EMAIL me if you have any questions.
Q: When do you expect an out of stock item to be available again? A: Unfortunately, there is no way for me to know when an out of stock item will be available again. If you would like me to notify you when any out of stock item or items are available again, please EMAIL me and request notification on all products that you are interested in, I DO accept backorders for out of stock items.
Q: How much is shipping and insurance?
A: Shipping and insurance for your order is determined based off of your location and the delivery method that I select.
Q: I sent an email but have not received a response.
A: I try to answer all emails within 1 business day but sometimes due to the number of emails that I receive (50-100 daily) it can take a little longer. Emails are answered in the order that they are received, excluding weekends and holidays.
Q: Can I order items from the that are OUT OF STOCK ?
A: Yes, If any item(s) ordered are marked on my site as Out Of Stock or I tell you at the time your order is placed, they ARE out of stock you can still place the order. The order then will be filled once the item is shipped to Kentuckiana Firearms Training.
Q: Can I place a backorder for an out of stock item?
A: Yes, I do accept backorders. I can notify you as soon as any item(s) that you are interested in are available or that you have ordered, if you EMAIL me and request me to do so.
Q: How long after I place my order will the order be shipped
A: I strive to process and ship all orders within 3 business days after the order is placed.
Q: What is the tracking number for my package?
A: I ship orders via UPS and USPS and I will email the tracking number for your order to the email address that the customer entered on the order form. The tracking number is not sent until your order has been shipped so this can take up to 3 business days. I do hear from some customers that they have not received a tracking number and we have found that due to the nature of the email subject and address, many email clients filter, delete or move the UPS OR USPS email to the customers junk folder. We have no control over this. If it has been 3 days since you placed your order and you have not received a tracking number, please EMAIL or call me with your full name and
order number to request the tracking number for your order.
Q: How do I know when my order has been shipped? A: When your order has been shipped, I will email the tracking number to you for your package to the email address used on the order form email or fax. If it has been 3 days and you have not received your tracking number, please EMAIL me with your full name and request the tracking number for your order. Q: Can I have my order shipped via US Priority mail? A: Yes, I ship all orders via UPS/USPS which requires a physical street address. Q: Do you ship outside of the United States?
A: YES, I can ship USPS. Q: Will my order require a signature for delivery?
A: All shipments that are valued at $400 dollars or more and certain additional orders at my discretion will require a signature prior
to delivery.
Q: How much extra is insurance for my order?
A: What ever the cost is, items should be insured at all times for your protection!
Q: Can my order be sent to my office or place of employment?
A: Yes, I can ship your order to your office or place of employment. Simply inform me your intentions. Q: What methods of payment do you accept? A: I accept Visa, MasterCard, Discover and American Express I also accept cash, cashiers checks and money orders. Due to the recent number of fraudulent cashiers checks and money orders being reported, I may elect at my discretion to place up to a 12 business day hold on orders paid for by those methods. If you decide to send cash for your order, you do so at your own discretion and risk. Q: Do you accept business or personal checks? A: We generally do not accept business or personal checks as payment. If this is the only or most convenient method of payment for you, please EMAIL me to request prior authorization to do so prior to placing your order. In all cases, we will hold orders paid for by business or personal check for 12 business days.
Q: Can I add items to or modify an order that I have already placed?
A: Once an order is placed, I work very hard to get that order processed and shipped in a maximum of 3 business days. Adding items or modifying your order after it is placed can be difficult. I will make any changes possible as long as the order has not already been shipped.
Q: How do I cancel an order?
A: You can cancel your order as long as it has not already been shipped. Any cancellation request made after your order has been processed will incur a 20% cancellation fee, no exceptions. Special Order items or back order items no refunds will be given. Q: Do you accept telephone orders? A: Yes, I accept orders by telephone during phone hours at (502-777-9027). Q: Your phone is busy, how can I get in touch with you? A: My phone hours are limited due to the time and manpower that it takes to process, package and ship the high volume of online orders that I receive. Sometimes the phone rings off the hook and can be difficult to get through on. If you find this to be the case, EMAIL me and request that I call you at a certain time.
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